FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Membership

Can you help me understand this program?

Certainly!

NuWay Healthcare and NuWayRX are a healthcare membership such as Costco or Netflix but for individual or family healthcare.

NuWay is designed to cater to a wide range of individuals, including the uninsured, underinsured, and those who are functionally uninsured, those insured people with high copays and high deductibles where they pay excessive premiums but hardly ever use the insurance benefit portion beyond their copays and deductibles. In today’s healthcare landscape, many struggle, often paying the billed price for Health care services before ever meeting their deductibles.

How:

We utilize pre-negotiated healthcare agreements and long-standing industry relationships with many of the same healthcare providers that conventional insurance company’s use. We do this by working with various stakeholders such as physicians, pharmacies, and technology partners, to secure truly affordable rates without the burdens of high monthly fees. In doing so, we’re proud to offer low prices on many healthcare needs and either no cost medicationsor highly discounted medications nationwide. This ensures that individuals enrolled in NuWay Healthcare or NuWayRX can access essential, virtual medical care and medications at significantly reduced costs, easing the financial burden of healthcare expenses.

What do I have to do to get started?

It is simple, there are no enrollment blackout dates, and no prequalifying based upon age or gender. By clicking on the ENROLL NOW button on the plans page, simply sign up and create your account.

Can I still use my doctor?

NuWay does not preclude you using any healthcare provider you choose, however our pre-negotiated solution applies exclusively to our doctor and pharmacy network.  NuWayRX, our pharmacy only based plan requires you to use your own doctor, transfer and or initially prescribe any prescriptions and securely send them to our pharmacy partner.

For our more extensive NuWay Healthcare plans, we offer pre-negotiated no cost access to most of our services with an extensive, national network of Doctors and clinics.

How does NuWay differ from traditional health insurance?

Instead of the larger monthly payment, high deductibles, and co-pays for most every event, NuWay offers affordable, pre-negotiated healthcare solutions that often cover up to 90% of typical family medical needs.

Our strong industry relationships allow us to provide essential care and medications at significantly lower costs, reducing your financial burden without the high monthly premiums of traditional health insurance.

Is there a benefit to having NuWay coverage if I already have traditional insurance?

Yes. Those with traditional insurance often choose high-deductible plans in an effort to achieve more affordable premiums. In those cases, which are tens of millions of Americans can then use NuWay for their daily medical needs since there are no deductibles, no co-pays, and no hidden costs, making it an extremely cost effective membership for routine care.

Can I cancel my membership? If so - how?

Yes, you may cancel your membership at any time; simply stopping your monthly payments. You remove yourself and your account from auto-bill which will remove you from billing and membership for the next 30 days. There are no refunds or chargebacks since monthly membership enrolls you in the system and network in advance.

If payments are not paid by the due date (the monthly anniversary of the date you enrolled) the plan membership will terminate. To keep your pricing consistent and to maintain use of the NuWay Virtual Healthcare system and network, keep your membership active by making timely monthly payments.

How can I add a family member?

Individuals will sign up on their own membership. If you get married or if you were on the plan as an Individual and now want the rest of your family to join you on NuWay Healthcare.

Simply sign up for the family plan, or couples plan, make the payment for the upcoming month, and your old plan will terminate without further payment. Your new coverage will begin on the first of the month you sign up. Additionally, assuming a family plan and you wish to add your parents they can join your plan for only $25 per person by adding them on the enrollment page of the NuWay website.

If I don’t use the plan during the month, will I still be charged?

Yes. Your monthly subscription applies immediately allowing you to remain active, your coverage starts on day one and is not prorated.

When calling a Doctor do I have to schedule an appointment, or can I just call and get the next available time?

For Primary Care, you can schedule an appointment. For Urgent Care, appointments are not necessary; you will speak to the next available doctor which may include a reasonable wait time since there is no appointment.

Behavioral Health and Counseling visits must be scheduled in advance. NuWay does not offer an on-demand option for Behavioral health for these visits currently.

If I sign up in the middle of the month, how does my billing work?

We do not prorate our memberships. Unlike traditional insurance, we do not require a prorated payment along with an upfront payment of the first and the last month. Therefore, most people choose to start their coverage immediately, understanding that another payment will be due and charged on the anniversary date of your first monthly payment.

Will my credit card be charged on a certain day each month?

YES, we charge your chosen payment method on the monthly anniversary every month on an auto bill basis, until cancelled.

Will I get penalized for not having insurance if I sign up for NuWay?

No. The federal mandate for health insurance was removed in 2019. However, some states (Massachusetts, New Jersey, California, Rhode Island, and Washington DC) may have their own requirements and NuWay Health, Inc assumes no responsibility for legal advice.

Check with your tax advisor/preparer to file an exemption to avoid these state penalties.

Usage and Coverage

When can I start using NuWay?

Once your payment has been submitted, you can begin using the NuWay system immediately, once signed in.

It may take time to receive an initial sign up email – usually in a matter of hours. Once logged into the network, you are live and the system is available.

When using the prescription portion for Mail Order it is immediate, picking up your medications at one of the 60,000+ retail pharmacies, it would be approximately 24 hours after you sign up AND DOWNLOAD YOUR NO COST PHARMACY CARD.

What health plans do you offer?

We offer three (3) plans. 1) a basic RX Only plan, 2) an Individual Unlimited Healthcare plan and 3) a Family Unlimited plan.

  1. NuWayRX Prescription Only Plan – This is the NuWay NO COST prescription plan!

This plan includes 815 no cost medications(generally covering 90% of all medications prescribed in the United States) at no costs, with no copays, no deductibles, and no hidden charges. In addition you will receive significant discounts on over 3,000 other specialty medications. All medications are generic and available in up to 90-day supply, depending on the prescription. These medications fall into two categories, Acute meds and Chronic meds. Acute are on a more urgent, one time needed basis where Chronic meds are generally, monthly recurring maintenance medications prescribed over a lifetime. Over the Counter (OTC) medications are NOT no cost and do NOT deliver no cost but are available at large discounts to normal retail.

NuWayRX Prescription Only Plan:

$49 per month – Individual or Family (up to 6 members).

 

  1. NuWay Individual Unlimited Full Suite Healthcare Plan – Includes the NuWayRX Premium Prescription Plan (above), Unlimited Virtual Urgent Care, Unlimited Virtual Primary Care, Virtual Behavioral Health, Counseling, Wellness Services, Dermatology Programs, Condition Specific Care, and much more. No copays, no deductibles, or hidden charges for basic care—just the membership fee. This covers one individual only.

NuWay Individual Unlimited Full Suite Healthcare

$99 per month – Individual Only

 

  1. NuWay Family Unlimited Full Suite of Healthcare Plan – Includes the NuWayRX Premium Prescription Plan (above), Unlimited Virtual Urgent Care, Unlimited Virtual Primary Care, Virtual Behavioral Health, Counseling, Wellness Services, Dermatology Programs, Condition Specific Care, and much more. No copays, no deductibles, or hidden charges for basic care—just the membership fee. This covers a family with up to six members or even their parents if they qualify.

NuWay Family Unlimited Full Suite of Healthcare Plan

$159 per month – for a family of (up to 6 members)*

*Family’s with more than six members can add additional children or even their parents for only $25 per month per member.

Can I add family members to my plan?

Our family plan covers up to six members so long as children are less than 26 years of age. Elderly parents can be added for $25 per parent per month. Children over 26 years of age must subscribe to their own membership.

Does this qualify for the individual health insurance mandate?

There is no longer an individual mandate under the Affordable Care Act of which we’re aware at this time.

Is NuWay Healthcare an Insurance Product?

No, NuWay is not an insurance product.

NuWay provides essential, tech-savvy care for uninsured and underinsured individuals, such as gig workers, part-time workers, self-employed individuals, those on high deductible plans or even for Medicare users rather than subscribing to Part D coverage those between jobs.

We also offer an alternative for people with insurance but are functionally uninsured because of high monthly premiums, high copays, and high deductibles.

Is NuWay Healthcare for everyone?

Nothing is for everyone however, NuWay is designed to help the uninsured, underinsured, and those with high copays and deductibles offers access to essential, affordable care.

NuWay does NOT cover all health needs but does cover what some say is up to 80-90% of most families healthcare needs. Our NuWayRX plan can be paired with traditional insurance plans, plans with high co-pays and even Medicare plans in a very economical way, but they also stand on their own as budget friendly alternative healthcare. If you need traditional insurance, please contact a traditional health insurance company.

NuWay Virtual Care and NuWayRX are NOT INSURANCE.

Are there copays or deductibles?

Generally, No.

There are no copays or deductibles for medications, including of all 815 no cost medicationsmost which are also delivered at no cost. No-copays, and No-deductibles for the Virtual Urgent Care, and Virtual Primary Care.

However, it is important to know that Psychiatry, Counseling and some other behavioral health needs may incur a co-pay. Always ask the Doctor or clinic.

Urgent Care

What can you expect to receive?

An examination, diagnosis, and treatment from our virtual urgent care provider over a voice or video call at your option.

Here’s a breakdown and example of what you may experience during your virtual urgent care visit with us:

  • You will be seen by your provider 1-on-1 over a video call. Except for you and your provider, no one else will be present during the video visit.
  • Your provider will ask a few questions about your medical conditions and history.
  • If needed, you may be asked to measure your vital signs such as weight, blood pressure, and temperature under the guidance of your virtual provider. It would be great if you keep related medical instruments, like a thermometer, weight machine, or digital blood pressure calculator in front of you during your visit.
  • You may be asked to assist with the physical examination.
  • After your visit, our provider will share an after-visit summary containing a care plan and any follow-up instructions, including referrals for a specialist visit or diagnostic imaging.
  • We can also prescribe over video, and based on your preference, we will also send your prescriptions digitally to the pharmacy of your choice.
What are the NuWay Services that you provide?

Great question. Here’s a very basic, truncated list of services from the NuWay virtual care membership.

NuWay Services

  Virtual Primary Care

  Virtual Urgent Care

  Virtual Behavioral Health

  Virtual Psychology (with co-pay)

  Virtual Psychiatry (with co-pay)

  Virtual Dermatology (3 no cost consults per year)

  Care Navigation

  Integrated Labs (1 no cost annual LabCorp or Quest)

  One no cost annual wellness panel for primary member and spouse

  Care Navigation:

  Lab and Imaging Discount Program:

  Prescription Program

Is NuWay geographically accessible and friendly.

Yes. Receive the care you need from anywhere, at any time. In addition, our service does the following:

 

Saves Time

A Telemedicine visit is convenient, affordable, and saves time. No long waits to get in to see a doctor and eliminates time off work.

Saves Money

Telemedicine reduces costly and unnecessary office visits and emergency room visits. Online consultations are usually lower than normal co-pay.

Easier Access

For people who travel, work in rural locations, or live in underserved cities, Telehealth can sometimes mean receiving care or not.

More Options

Patients have more options with Telehealth. They can speak to a physician, a pediatrician, or even a behavioral therapist.

What if I or a family member needs to visit the ER?

NuWay Healthcare and NuWayRX coverage does NOT include hospital care, but federal regulations ensure you receive emergency treatment regardless of insurance.

Our goal is to provide preventive care to avoid costly hospital stays due to chronic conditions. Studies show the most expensive hospital stays are from chronic illnesses left untreated until they become urgent.

 

Saves Time

A Telemedicine visit is convenient, affordable, and saves time. No long waits to get in to see a doctor and eliminates time off work.

Saves Money

Telemedicine reduces costly and unnecessary office visits and emergency room visits. Online consultations are usually lower than normal co-pay.

Easier Access

For people who travel, work in rural locations, or live in underserved cities, Telehealth can sometimes mean receiving care or not.

More Options

Patients have more options with Telehealth. They can speak to a physician, a pediatrician, or even a behavioral therapist.

Appointments and Services

How do I schedule an appointment with a doctor or clinic?

Assuming you are a current, paid member of NuWay In good standing, log in to your member portal after creating a login and password, click “Connect with a Doctor” in the field you’re interested in (urgent care, primary care, behavioral health, etc.)  fill out the short questionnaire, and schedule your appointment at your convenience. Average wait times are less than 7-10 minutes.

Can I schedule urgent care after hours?

Yes, we offer urgent care 24/7/365.

What are the most common conditions you treat?

Our doctors are the same doctors you would use in a traditional insurance or cash pay situation, so they can treat and diagnose most conditions. Our doctors treat a wide range of medical conditions.

Common urgent care conditions include allergies, asthma, bronchitis, colds & flus, earaches, fevers, pink eye, heartburn, nausea, rashes, sinus infections, men’s health and women’s health and sore throats, middle ear infection, etc.

The list of treated conditions is significantly long and detailed.

Is NuWay appropriate for every medical condition?

No, it is not, any more than traditional insurance does not or will not cover everything.

However, NuWay Virtual Care and NuWayRX are designed to help cover up to 90% of the daily needs for most medical situations and non-emergency type medical conditions.

For emergencies, dial 911 immediately.

Who are the NuWay doctors?

NuWay connects you with a broad, professional network of U.S.-based doctors licensed in your state.

Additionally, NuWay has taken precautions to insure our network of doctors undergo a rigorous screening process, including reviews of their clinical experience, training, licensure, and thorough background checks.

They are also verified through NCQA/NPDB standards. In most cases, these many thousands of doctors are the same licensed practices and clinics utilized by traditional health insurance Company’s.

Are there limits to how many visits can be scheduled within a month?

Currently, there are no limits.

However, NuWay evaluates the program to ensure compliance with patient safety standards.

Behavioral Health

Can I select my doctor based on preferences such as specialty, gender, or language?

Yes, specialist profiles display information about each NuWay professional, including gender, language, and specialty.

This information is available when selecting a specialist online and even a picture and bio are available to choose from. In fact with NuWay your choice of doctor is extensive, with many more choices than the traditional restriction of just one brick and mortar location.

How secure is the communication line and who retains my medical records?

NuWay follows strict HIPAA security protocols to ensure confidentiality. Medical records are kept in a secure environment by our providers and are only shared as requested by the patient and as required by law.

What type of Behavioral Health specialists are available?

NuWay offers the no costdom to choose services from psychiatrists, psychologists, counselors, clinical social workers, and marriage and family therapists.

Is there a time limit on how long I can speak with a mental healthcare specialist?

Not easily answered because therapy visits are expected to be 45 minutes on average.

Psychiatry visits vary based on patient needs. Counseling visits carry zero deductible and zero co-pay but Psychiatry and Psychologists, do have a co-pay, even though it’s heavily discounted to retail.

What do I do if I feel I am in immediate danger of self-harm?

This is considered an emergency and you should immediately dial 911 for assistance.

Can I use the Behavioral Health service for an emergency?

No, Behavioral Health services are not intended for emergencies. For emergencies, dial 911 immediately.

Prescriptions

How are prescriptions sent to the pharmacy?

Doctors submit prescriptions electronically or by phone to your chosen pharmacy or to our ship-to-home facility. NuWay does not dispense prescription drugs.

Can a member be turned down for a pre-existing condition?

Consultation requests are never denied due to pre-existing medical conditions.

What if my medication is not on the formulary online?

This is rare, however if the medication is not on the formulary, call customer service to see if we can special order the medication.

Additionally, our pharmacists can help determine an equivalent drug to help meet your medication need.

Is there a limit to how many prescriptions I can get filled?

There is no limit.

Do you support 30-day prescriptions? How about 90-Days?

Yes, we support 30 day and 90- day prescriptions.

What quantity will I receive at no charge?

The quantity will be per the doctor’s order on the prescription. However, there is a maximum quantity limit allowed by the program. Charges may occur for maximum quantity limits.

How long will it take for me to receive my order?

It will depend on your shipping preference. If you use standard shipping time is 7-10 days set up regular shipping schedule for home delivery.

Do you have expedited shipping?

Yes, but it’s not no cost. We have expedited shipping: Next Day $44.95, 2 Day $15.00

more questions?

Enjoy our whiteboard videos and discover how we make healthcare simple and affordable

more questions?

Enjoy our whiteboard videos and discover how we make healthcare simple and affordable